At Pen Fetish Chic!, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

Our goal is to make every custom pen unique and very special for you.  If you are not satisfied with your purchase, please contact us immediately.  If your pen arrives damaged or not functional, you may return the pen for a replacement or full refund with 7 days of purchase.  The pen must be returned for inspection.  Customized pens and charms are non-returnable or refundable.  However, we are more than happy to replace your item.

Everything You Need to Know

Pen Fetish Chic! is committed to delivering beautiful products and outstanding customer service every time you shop.  If you believe we have made a mistake on your order, please contact us at penfetishchic@gmail.com within 7 days of delivery with photos documenting any issues so that we can better help you.

​

Original shipping and handling fees are non-refundable and you are responsible for any shipping costs for returns or exchanges unless product is defective or damaged on arrival.  Please allow up to  days after receiving items to process your return.  You will receive a confirmation email of this transaction.

​

PEN FETISH CHIC! IS NOT RESPONSIBLE FOR: Loss, damage or theft of packages/items once they are checked in for delivery by USPS.  USPS must be notified of these occurrences, and if covered by Priority Shipping, they will process your insurance claim.  We will be your advocate in these circumstances.

-Delays in delivery after the packages/items have been checked in to USPS.  Bad weather can cause delays in mail carrier transportation.

-Replacing or refunding items or shipping costs because orders were sent to wrong address submitted by the customer.  Please double-check that your shipping address is correct before finalizing your order.

Yes.  Our customers mean everything to us.  Our discounts are as follows:  5% off the purchase of at least 5 pens. 10% off the purchase of 10 or more pens.  15% off the purchase of at least 20 pens and 20% off with the purchase of 100 or more pens.  Coupons are available on our site.  Free shipping coupons are reserved for customers who purchase at least 20 pens.

We offer several payment options to be flexible for your purchase needs.  we currently accept the following:  cash and carry, PayPal, CashAPP and Zelle.  Payment is due upon order request unless other arrangements have been made.